# Reeds Rains tenant emergency contact details

## What to do in an emergency

An emergency is something that could not have been foreseen, and which could cause serious damage to the property. For example:

- Severe leaks
- If you smell gas or detect a gas leak call the National Gas Emergency service on **[0800 111 999](tel:0800111999 "0800 111 999")**
- Loss of electrical power or light
- Blockage of your **only** toilet
- Loss of heating or hot water
- Broken windows or doors following a break-in

If one of these has occurred in your property, you need to get it resolved quickly.

**If your landlord is on a LetBasic (previously Tenant Find) or LetEssentials (previously Rent Collection) contract with us, please contact your landlord to arrange repairs of your property.**

## Out of hours emergency

If you have an emergency when our branches are closed, take the following steps:

- Ensure that you are experiencing a true emergency and that the issue cannot be resolved during our opening hours. **Please remember that if a contractor is called out as an emergency when a repair is not justified, or your landlord IS NOT on a fully managed contract you will be liable for all costs.**
- Find your branch using the search functionality and contact the approved Reeds Rains contractor or submit your details via the link.

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